Terms & Conditions

Last Updated: 06/24/2025

Welcome to Ubique Plumbing, Heating & Electrical. These Terms & Conditions govern your use of our website and the services we provide. By using our website or hiring us, you agree to these terms.

1. About Us

Ubique Plumbing, Heating & Electrical
48 Whittington Road, Benhall, Cheltenham, GL51 6BS
Phone: 01242 511973
Mobile: 07739 716423

We are a Cheltenham-based company offering plumbing, heating, gas, electrical, and maintenance services for residential and commercial clients.

2. Services

All services are subject to availability. We reserve the right to refuse service if safety, access, or conditions are not suitable.
Quotes provided are valid for 30 days unless otherwise stated. Prices may vary depending on final job scope.

3. Payment Terms

Payment is due upon completion of the job unless agreed otherwise in writing.

We accept payment via bank transfer, credit/debit card, or cash.

Invoices not paid within 14 days may incur interest and recovery costs.

4. Cancellations & Rescheduling

Appointments can be cancelled or rescheduled with at least 24 hours' notice.

Cancellations with less than 24 hours’ notice may be subject to a call-out charge.

Emergency call-outs are non-refundable once dispatched.

5. Guarantees & Warranties

We guarantee our workmanship for 12 months from the date of completion (unless otherwise stated).

Manufacturer warranties apply for boilers and equipment installed.

Guarantees are void if work is altered or repaired by a third party.

6. Use of Website

You agree not to misuse this website or attempt unauthorised access.

We do our best to ensure the accuracy of information, but we cannot guarantee it is always up to date.

All content (text, logos, images) is owned by Ubique and may not be copied or reused without permission.

7. Limitation of Liability

We will not be held liable for:

Delays or failure caused by events beyond our control

Indirect, incidental, or consequential loss

Faults arising from misuse or failure to follow our advice

8. Complaints

We take complaints seriously. If you're not satisfied with our service, please contact us directly so we can resolve the issue promptly.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

10. Updates to Terms

We may update these terms at any time. Changes will be posted on this page and are effective immediately.

Have a question about these terms?